Terms of Service & Privacy Policy
Acceptance of Terms
By accessing and using this website (roshona.ca) and placing orders, you agree to these Terms of Service and Privacy Policy. These terms apply to all visitors, customers, and users of the site.
What We Provide
Roshona offers online ordering and delivery of homemade Indian and Bengali comfort food prepared fresh daily from our Toronto kitchen. Our menu, pricing, availability, and delivery partners may change from time to time.
Orders and Payments
When you place an order through the website or linked delivery partners, you agree to provide accurate information. Payment is processed securely through trusted third-party platforms. We do not store your payment card information on our servers.
Order Changes & Cancellations
Orders may be modified or cancelled within a limited time before preparation begins. Contact us promptly if you need to change or cancel an order. We will do our best to accommodate your request, but cannot guarantee changes after preparation has started.
Delivery and Fulfillment
Delivery times are estimated by our delivery partners and may vary due to demand, traffic, or weather conditions. Roshona is not liable for delays outside our control. If you have issues with your delivery, contact customer support for assistance.
Accuracy of Information
We strive to keep menu descriptions, prices, images, and availability up-to-date and accurate. However, errors may occur. Roshona reserves the right to correct pricing, descriptions, or other details without prior notice.
User Conduct
You agree not to misuse this website, interfere with operations, or upload harmful content. Harassment, spam, or fraudulent activity is prohibited.
Intellectual Property
All content on this website texts, images, logos, designs, and menus is owned by Roshona. You may view content for personal use but may not copy, distribute, or modify it without permission.
Privacy and Personal Information
We respect your privacy and are committed to protecting your personal information. When you interact with our website (e.g., placing orders, signing up for updates), we may collect:
- Name, email, phone number, and delivery address
- Order details and preferences
- Technical information (device, browser, IP)
- Communication history with customer support
We use this information to fulfill orders, communicate with you, improve our services, and personalize your experience. We do not sell your personal information to third parties. Analytics or cookies may be used to improve the website experience, in compliance with applicable laws.
Cookies and Tracking
Our website may use cookies for essential features and analytics. These cookies help us understand website use and improve performance. You may disable non-essential cookies in your browser settings.
Third-Party Services
We may use trusted third-party services (payment processors, delivery partners, analytics tools). These parties may collect or process information in accordance with their own privacy policies. Roshona is not responsible for third-party practices.
Security
We implement reasonable physical and technical measures to protect your data, but no system is completely secure. You acknowledge that electronic transmission and storage carry inherent risks.
Disclosure of Information
We may disclose your information to comply with legal obligations, resolve disputes, enforce agreements, or protect safety.
Changes to Terms
We may update these terms and privacy practices at any time. Changes will be posted on the website with an updated effective date. Continued use of the website after changes means you accept the updated terms.
Contact Us
If you have questions about these Terms or Privacy Policy, or want to exercise your rights regarding your data, you can contact us through the contact information listed on the website.
